Collection data

syntax diagram of the phone dialogue

Features

................

• dialogue: input: ......... phone keypath - DTMF, keyover, voice recognition (ASR), barge-in * barge-in
  ..................output: ........TTS (text to speech) or audio (pre-recorded WAV-files)
  ..................languages: German, French, Portg., English, ... additional on request (language choice by evaluation of DNIS)

• capacity: 1 to 24,000 users (corresponds to 1 to 240 phone channels)
  ..................capacity estimation by Erlang C

• capture by phone: pot, GSM, smartphone

• capture by mobile terminal: Android App - local buffering, data communication via phone line or internet (GPS)
  ....................................................Web App.......- incl. geo-data

• Terminal modes: online, offline and autonomous

• data communication: via phone lines for phone devices and Android App (without GPS)
  .........................................via internet for Web App and Android App (with geo-data)

• geo-location: control of mobility, feature configurable

• security: evaluation of ANI and DNIS
  .................identification via ANI,
  .................filter on ANI: black- and white-list, list of allowed phone numbers
  .................authentification via PIN or voice biometrics (ASR prerequisit)

• Checking of time collection: the function TimeTrackingDemo
  .....................................................allows the checking of capturing events (i.a. incl. geo-location data)

• cost effectiveness: phone or smartphone  = capture terminal
  .....................................data communication via phone is optionally free of cost (block dial)

• interface to Kaba: Kaba B-COMM win32, java, ERP (native Kaba-terminal protocol)
  ...................................x

• connection to the PSTN directly or any PBX: analog
  ............................................................digital (S0, S2M) with Euro-ISDN protocol (DSS1)
  ............................................................VoIP (SIP, H.323)

• operating system: MS Windows desktop (XP, 7) and server (200x), 32/64 bit
  ...................................VM (= Virtual Machine), only for VoIP or gateway

Option: extra cost

time collection mobile